About Cut+Dry

Cut+Dry is transforming how food distributors run their businesses.
We don’t just sell software — we help distributors rethink how they work and grow revenue.

Our platform modernizes operations for the $300B+ foodservice distribution industry, connecting distributors, manufacturers, and customers through smarter systems.

The Role

As a Digital Solutions Architect, you’ll turn that transformation into reality.
You’ll take a new Distributor Partner (DP) from “contract signed” to “50% usage on Cut+Dry”, leading them through systems integration, workflow redesign, and measurable business change.This is a hands-on, high-accountability role — part project manager, part systems analyst, part operator.
One hour you might be mapping ERP data flows; the next, you’re running a strategy call with a CEO or troubleshooting a sync with their IT team.You thrive in ambiguity, bring structure fast, and get things done.

What You’ll Do

1. Lead End-to-End Onboarding

• Own delivery for assigned Distributor Partners — from kickoff to go-live.
• Understand their business deeply (ERP, pricing, sales, operations) and translate that into a clear, time-boxed plan.
• Manage dependencies and coordinate across teams to keep projects on track.

2. Turn Complexity into Action

• Collect requirements from multiple stakeholders and simplify them into clear next steps.
• Prioritize ruthlessly — decide what matters most now and what can wait.
• Confidently negotiate trade-offs and align everyone on a realistic plan.
   

3. Drive Measurable Progress

• Identify the Single Most Important Fix that unlocks momentum for each partner.
• Deliver visible results in short, four-week execution cycles (“Waves”).
• Track and communicate progress weekly with clarity and confidence— both internally and to the customer.
   

4. Drive Adoption After Launch

• Ensure partners fully use and benefit from the platform after go-live.
• Spot when adoption drops and create a plan to re-engage.
• Partner with the Echo Lead (business counterpart) to keep relationships healthy and results compounding.
   

5. Strengthen the System

• After each onboarding wave, transition stable accounts to the Support team smoothly — no lost context.
• Step back in only when issues are systemic (e.g., integration or network-level problems).
• Turn recurring issues into improved playbooks, so every future onboarding runs faster.
   

• Love solving complex problems that combine people, process, and technology.
• Are equally comfortable running a customer meeting and troubleshooting a workflow.
• Have strong project management skills — you always know what’s on track and what’s at risk.
• Know your way around ERPs, APIs, and basic networking (VPNs, data mapping, integrations).
• Communicate clearly — you can explain a technical problem in simple, confident language.
• Stay calm under pressure and make decisions that move things forward.
• Take full ownership — if it’s on your plate, it gets done.

Bonus Points If:

• You’ve worked with ERP systems like Entree, AFS, Produce Pro, NCR Retalix, NetSuite, or Aspen.
• You’ve led implementations in food distribution, supply chain, or manufacturing.
• You’ve been part of a startup or founding team — you move fast and think like an owner.

What Success Looks Like

• Each partner you manage hits their first proof of progress quickly (e.g., first live order, first integration).
• Weekly updates are consistent, clear, and build confidence.
• Customers feel supported and informed — not left guessing.
• Support inherits stable accounts with full context and minimal issues.
• You make each new onboarding smoother than the last.
   

Qualifications

• 5+ years of experience in SaaS onboarding, ERP implementation, or technical project management.
• Strong communication and stakeholder management skills — from CEO to sysadmin.
• Familiarity with ERPs (Aspen, Entree, AFS, NetSuite, or similar).
• Strong written and verbal communication skills.
• Bonus: Experience in food distribution, supply chain, or consulting (Big 4, Accenture, etc.).
   

Why Join Cut+Dry
We’re modernizing one of the largest industries in North America.
You’ll join a fast-moving, outcomes-driven team where everyone owns results, not tasks.
If you love creating order out of chaos, leading transformations, and seeing tangible progress every week — this role is for you.
We are a fully remote team and this role is open to qualified candidates based in North America.